Last updated: 4 October 2026
SL Process Measurement Pte Ltd (“SL”, “we”, “us” or “our”) respects your privacy. This policy explains how we handle personal information when you browse our website, contact us, create an account or shop in our Online Store.
Information we collect
Depending on how you use our services, we may collect:
- Your name, company name, email address and telephone number.
- Billing and delivery addresses.
- Account information, order details and payment transaction references.
- Enquiries, correspondence and information you choose to provide.
- Newsletter preferences and product availability notification requests.
- Technical information such as your IP address, browser type and website activity.
Please provide only information relevant to your enquiry or order. Avoid sending passwords, complete payment card details or sensitive personal information through our contact form or email.
How we use your information
We use relevant information to:
- Respond to enquiries and provide product information, quotations and support.
- Create and manage customer accounts.
- Process orders, arrange delivery and handle payment enquiries, returns or warranty matters.
- Send order confirmations and other service messages.
- Send newsletters when you subscribe.
- Send product availability alerts when you request them.
- Maintain our website, prevent spam and fraud, and investigate technical problems.
- Meet applicable accounting, legal and regulatory requirements.
A newsletter subscription is separate from an enquiry or purchase. You can unsubscribe using the link in a newsletter or by contacting us.
Payment processing
Online payments are handled by the payment provider selected at checkout. That provider processes the payment information you submit under its own privacy policy.
We may receive transaction references, payment status and other information needed to reconcile your order. Please do not send payment card details to us by email.
When information is shared
Where necessary for the purposes above, we may share relevant information with payment providers, delivery companies, website hosting and technical support providers, or suppliers assisting with your enquiry or warranty request.
We may also disclose information where required by law or to protect legitimate rights and prevent fraud. Sharing is limited to information relevant to the task.
Cookies and third-party services
Our website uses cookies and similar technologies for functions such as account sessions, shopping carts and website preferences.
You can manage cookies through your browser settings. Blocking some cookies may affect sign-in, checkout or other website functions.
Embedded maps, payment services, spam protection and external links may involve third-party providers receiving technical information. Their privacy policies apply to information they collect directly.
Overseas processing
Some service providers may process information outside Singapore. Where we transfer personal data overseas, we will take steps required under applicable law to provide a comparable standard of protection.
Security and retention
We will use reasonable safeguards to protect personal information against unauthorised access, use or disclosure. No website or transmission method can guarantee complete security.
We will retain personal information only while it serves the purposes described here or is needed for legal or business requirements. When it is no longer needed, we will take steps to delete or anonymise it.
Your choices and requests
You may contact us to request access to your personal information, correct inaccurate information or withdraw consent to its collection, use or disclosure.
We may need to verify your identity before responding. Requests are subject to applicable legal requirements and exceptions.
If withdrawing consent affects our ability to fulfil an order or provide a service, we will explain the consequences. Withdrawal does not require us to remove records that must be retained for legal or legitimate business purposes.
Contact us
For privacy questions, requests or complaints, contact:
SL Process Measurement Pte Ltd
50 Gambas Crescent, #10-15
Proxima@Gambas, Singapore 757022
Email: Contact us
Email subject: Privacy Enquiry
Changes to this policy
We may update this policy when our services or data-handling practices change. The latest version will appear on this page with its updated date. Where required, we will provide further notice or obtain consent.